Résumé of Trevor Menagh

830 Oaza shimoakana
Akagi Town, Iishi-gun, Shimane-ken
690-3513, JAPAN
jumex (AT) trevreport.org
http://trevreport.org/

OBJECTIVE

To apply my skills in the Japanese language and computer science in Japan and abroad.

EDUCATION

BS Computer Science/Japanese Area Studies
Washington State University
May 2001

Foreign Exchange Student
Kansai Gaidai University, Osaka, Japan
August 1999 - May 2000

EMPLOYMENT

Assistant Language Teacher
Japan Exchange and Teaching (JET) Programme
August 2003 - Present

Communicated primarily in Japanese, promoting cultural diversity throughout Japan.
Taught English to junior high school, elementary school, and nusery school with classroom sizes up to 40 students.
Hosted a bi-monthly English conversation class for about 10-15 adults.
Hosted a television English conversation show that was broadcasted across the entire county.

Customer Service Representative
RedOctane
September 2002 - August 2003

Increased customer support throughput by over 50% through automation tools and developing standards of practice.
Answered over 100 emails per day from customers, solving problems with orders and products.
Managed over 25 phone calls per day from often hostile customer, resolving their issues and correcting their situations.
Utilized live chat to assist over 15 people per day on order issues and customer support problems.

Software Engineer
iambic, Inc.
May 2001 - July 2002

Increased performance of MIME parsing in leading email client for the Palm OS by over 60%.
Designed and implemented the first practical implementation of receiving and sending of email attachments on a Palm OS Device.
Developed from the ground up a complete IMAP email client.
Employed Palm and Handspring APIs to implement Short Message Service in a Palm OS email client.
Spearheaded the design and implementation of Sony's HighRes+ 320x480 display support in multiple PalmOS applications.
Created a contact history, multiple line viewing, and email integration into a leading date book and contact manager for the Palm OS.
Lead engineer for FastWriter, a full-featured word processor for the PalmOS.
Programmed in C and C++ using CodeWarrior for PalmOS.

Software Engineering Intern
Seattle Lab, Inc.
Summer 1999, Summer 2000

Created the first working POP-Authenticated Relaying system for a commercial mail server.
Implemented in SLMail 4.0, the system allows users logging into the mail server from a remote host to relay messages through SLMail when anti-relaying is on, if they are valid system users.
Learned MIME standards for message encoding and implemented an encoding/decoding scheme for MIME types in SLMail.
Worked on SLMail e-mail server for Windows NT 4.0, learned SMTP mailing standards.
Fixed various bugs in the anti-relay and anti-spam filters for SLMail, for example allowing routing exceptions to be accepted through an anti-relay filter.

Software Engineering Intern
3COM - Palm Computing
Summer 1997, May 1998 - December 1998

Worked on font conversion tool to convert both bitmap and TrueType fonts to Palm fonts.
Wrote MIDI format 0 specifications, implemented in Palm III connected organizer.
Updated specifications for Japanese version of the Palm V connected organizer.
Reviewed and tested Operating System Software Development Kit (OS SDK) documentation for errors in code samples.
Created testing databases in FileMaker Pro 3.0.
Performed 3rd party end-user testing on Japanese version of Palm V connected organizer.
Created API tests for OS SDK functions modified for double-byte input.

Residential Computer Consultant
WSU Residential Networking
August 1997 - May 1999

Installed Ethernet cards in Macintosh, PC, and Laptop computers.
Troubleshot software and hardware networking problems on Macintosh, PC, and Laptop computers with Ethernet and Dial-up problems.
Worked while attending full-time university and working a second job simultaneously.

Webmaster
WSU Water Quality Management Team
March 1996 - May 1999

Created and maintained http://wawater.wsu.edu/ using FrontPage 97 and 98.
Worked while attending full-time university and working a second job simultaneously.

Technical Assistant
WSU EECS Electronic Services
March 1996 - May 1997

Responsible for organizing student labs for use, testing lab equipment, and maintaining testing tools.
Worked while attending full-time university and working a second job simultaneously.

Computer Accessory Salesman
Fry's Electronics
Summer 1995

Provided on average 25-30 customers a day with technical information and advice when buying computer hardware and supplies.

ACTIVITIES

Panels Department Manager and Assistant Guest Relations Director
FanimeCon
2001-2003

Managed all live programming panels hosted at two fan conventions with over 6,000 people in attendance.
Assisted with guest of honor arrangements, and insured all foreign and domestic guests were not harassed at the conventions.
Created a 3-day schedule of events for the convention, taking care of all panel reservations and insuring that panelists show up to all their panels.

Staff Member
No-Name Anime
2001 - 2003

Helped boost PR by expanding exposure and creating partnerships with local businesses like the Camera Cinemas.
Worked with other staff members to arrange monthly meetings, select showings, and create friendly atmosphere for anime fans in the Silicon Valley area.

Founder and Former President
Washington State University Anime Club
1996-2001

Taught Japanese to a small group of Anime Club members as an official expansion of the club.
Helped with promotional campaigns, and well as supply the club with animation to show.
Worked on fundraising projects, organized weekly anime showings, and was a liaison between the school and the club.

Team Member
Team-Oriented Software Practicum
1995-1998

The Team-Oriented Software Practicum taught students how to work in a small team environment on real world project in the early handheld industry.
Worked on many Apple Newton software projects including powerBack and transForm from powerPen Software.

PR Chair
Association for Computer Machinery, WSU Student Branch
1995 - 1997, 2000-2001

Organized fundraisers and club promotional events.
Assisted in departmental events such as biannual Career Fairs.
Taught an introductory class on HTML for ACM members and helped members create their own homepages.

Team Engineer
WSU Robotics Team
1995 - 1997

Assisted on preliminary design work for the Titus walking robot.
Worked with interdisciplinary team of Mechanical and Electrical Engineers, along with fellow Computer Scientists to implement a working robot design.

Student Member
IEEE Computer Society, WSU Student Chapter
1995 - 1997

Helped in organizing IEEE Career Fair activities and guiding guests around at the Fair.
Assisted officers of IEEE with computer tasks and helped to increase meeting attendance.

HONORS

Phi Sigma Iota, The International Foreign Language Honor Society,Beta Omicron Chapter
Inducted 2000

Phi Sigma Iota is an honor society for those who excel in foreign languages.
Only the top 10% of Foreign Language majors or minors in the school are invited to join.
Applicants must also be in the top 35% of their class as a whole to be considered.

Eagle Scout
Boy Scouts of America
Awarded 1995

The Eagle Scout Award is the highest rank one can achieve in the Boy Scouts of America.
This rank culminates 11 years of scouting for me, an experience that taught me both leadership skills and people management.

Graduated with Honors
Van Nuys High School, Math Science Magnet
1995

To graduate with honors I was acknowledged as falling into the top 35% of my graduating class of 750 people.

Second Place
LAUSD/LBUSD Rockwell International Computer Science Contest
1995

With a partner, I developed an interactive boxing simulator complete with punching board that monitored accuracy, speed, and control of the user.